Our Returns and Refunds Policy
At GlassDelivered.co.uk, we strive to ensure that our customers are completely satisfied with their purchases. We understand that occasionally, there may be a need to return items due to defects. Please find our returns policy outlined below:

Notification of Defects

Customers are required to inspect their items upon receipt and notify us of any defects within 48 hours. This can be done by contacting our customer support team via email at support@glassdelivered.co.uk or by calling our customer service hotline at 0330 1331 868. Please provide your order number and details of the defect when contacting us.

Collection of Returned Items

Once a defect has been reported and verified, we will arrange for the collection of the defective items. Our logistics team will collect the items within 14 days from the date the defect was reported. Please ensure that the items are securely packaged and ready for collection at the arranged time to facilitate a smooth returns process.

Refunds

Upon receiving and inspecting the returned items, Glass Delivered will process any applicable refunds. Refunds will be made within 5 working days to the original payment method. You will be notified by email once your refund has been processed.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are committed to providing excellent service and ensuring that our customers have a positive experience with Glass Delivered.